Previous Work
- Engaging trusts to develop a service improvement culture and improve performance
- Introducing statistical process control into many parts of the NHS
- Training, supporting, facilitating and challenging clinical and managerial staff to deliver service improvements for their patients
- Undertaking many forms of PPI work since 1991 including introduction of the discovery interview technique
- Organising large group events for several hundred people
- Delivering and moderating educational programmes for professional accreditation
- Producing a ‘Research Guide’ which sold nationally and internationally to health and academic institutions
- Coaching NHS managerial staff as part of their personal development
- Setting up clinical networks to deliver improvements in patient care
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